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SFR dematerializes its invoices and optimizes its customers relationships in B2B
SFR dematerializes its invoices and optimizes its customers relationships in B2B
Descriptif article
SFR, telecom pionner, counts currently more than 26 million customers using ADSL, mobile and landline phones. In 2009, the company chose the dematerialization of its invoices with its business customers of landline phones. This evolution was then accompanied by a whole company project and implied several services. E-invoicing profit is far more than just dematerializing invoices.
This project purpose was designed to be cross-departmental. SFR optimizes its client relationship by putting at its business partners’ disposal their e-invoices and credits. Thus each customer is connected to its personal space on SFR website and reaches then all its e-invoices, in accordance with French tax laws (Article 289-V of the “Code Général des Impôts”).
Another goal of this project lies in promoting a new extranet for customers: SFR’s business partners get all the more acquainted with this tool since they come to find there their e-invoices.
The third goal of e-invoicing is environmental. With 230,000 invoices sent each year in B2B exchanges, with an average of 7 sheets for one invoice, it is nearly 1,610,000 sheets of paper potentially saved each year!
E-invoicing finally aims at making easier administrative management of commercial documents. Invoices data are centralized and easily accessible, which optimizes their treatment.
To meet these aims, SFR called a solution provider whose e-invoicing solution is certified by GS1 France. This certificate vouches for interoperability and its conformity with tax law (article 289-V of the “Code Général des Impôts”).
Because of treated invoices volume and thanks to a cross-departmental vision, the return over investments was reached one month after implementation!
Link to SFR website : click here.
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